Returns & Refunds Policy

Returns and Refunds Policy

Thank you for purchasing a product from Kathryn Maggs.We want you to be happy with your purchase. As our products are made and packaged with care, we only accept returns where a product is defective, damaged or does not meet the consumer guarantees required under Australian Consumer Law.

Change of mind

We do not accept returns or provide refunds for change-of-mind purchases.This includes situations where you:ordered the wrong productno longer want the productpurchased the product as a gift and the recipient does not want ithave changed your mind after receiving the product.We also do not offer exchanges.

Defective or damaged products

If your Better Questions Book or Confidence Affirmation Cards arrive defective or damaged, please contact us as soon as reasonably possible at kathryn@kathrynmaggs.com.Please include:your order number or proof of purchasea description of the problemphotographs showing the defect or damage, where possible.We will assess the issue and let you know the next steps.Where a product is confirmed to have a defect or other problem covered by the Australian Consumer Law, we will provide the appropriate remedy available under the law. Depending on the nature of the problem, this may include a refund, replacement or other remedy.If you are required to return a defective product, we will provide instructions for doing so.

No exchanges

We do not offer exchanges for change of mind or for selecting the wrong product.Where a product is defective, we will determine the appropriate remedy in accordance with the Australian Consumer Law.

Consumer rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. These guarantees include that products are of acceptable quality and free from defects.If you have a problem with a product, please contact us first at kathryn@kathrynmaggs.com and we will do our best to resolve the issue promptly and fairly.

Kathryn Maggs
Brisbane, Queensland, Australia
kathryn@kathrynmaggs.com